Delivery & Returns Block
UK Shipping
Guernsey, Jersey, Isle of Man, Northern Ireland & North of Aberdeen: Please note that Next Day and Saturday delivery options are NOT available in these regions.
| Order Value | Service | Cost | Shipping Time |
| Under £75 | Royal Mail 48 | £1.95 | 3-4 Working Days |
| £75 And Over | Royal Mail 48 | FREE | 3-4 Working Days |
| Under £100 | Royal Mail 24 | £2.95 | 2-3 Working Days |
| £100 And Over | Royal Mail 24 | FREE | 2-3 Working Days |
| Under £100 | UK Evri (2-3 Working Days) | £2.95 | 2-3 Working Days |
| £100 And Over | UK Evri (2-3 Working Days) | FREE | 2-3 Working Days |
| Under £75 | UK Evri (3-4 Working Days) | £1.95 | 3-4 Working Days |
| £75 And Over | UK Evri (3-4 Working Days) | FREE | 3-4 Working Days |
| Any | Next Working Day - DPD (Order before 1.30pm Mon - Thurs)* | £4.95 | Next Working Day |
| Any | Saturday Delivery - DPD (Order before 1.30pm on Friday)** | £6.95 | Saturday |
Delivery times are estimates, except for DPD which is guaranteed.
*Next Day Delivery
Please place your order BEFORE 1:30pm Monday to Thursday for next day delivery. A signature will be required.
**Saturday Delivery
Please order before 1:30pm on Friday, for Saturday delivery. A signature will be required.
Germany & Austria Shipping
Our shipping to Germany and Austria is inclusive of customs and import tax, meaning no nasty surprises when you're expecting your delivery - we've got you covered.
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.
| Order Value | Service | Cost | Shipping Times |
| Under €80 | EU Carbon Offset Delivery (Tracked)* | €9.95 | 7-10 Working Days |
| €80 And Over | EU Carbon Offset Delivery (Free Tracked Delivery)* | FREE |
7-10 Working Days |
*Signature required.
EU Shipping
Our shipping to EU countries is inclusive of customs and import tax, meaning no nasty surprises when you're expecting your delivery - we've got you covered.
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.
| Order Value | Service | Cost | Shipping Times |
| Under €80 | EU Carbon Offset Delivery (Tracked)* | €9.95 | 7-10 Working Days |
| €80 And Over | EU Carbon Offset Delivery (Free Tracked Delivery)* | FREE |
7-10 Working Days |
*Signature required.
Norway & Switzerland Shipping
Customers in Norway and Switzerland, please check out import taxes and/or customs duties with your local government's policy to avoid any unexpected charges. Unfortunately this is out of our control and you will be required to settle these yourself.
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.
| Order Value | Service | Cost | Shipping Times |
| Under £100 | EU Carbon Offset Delivery (Tracked)* | £7.95 | 7-10 Working Days |
| £100 And Over | EU Carbon Offset Delivery (Free Tracked Delivery)* | FREE |
7-10 Working Days |
*Signature required. Delivered via UPS in Norway.
USA Shipping
Good news - goods imported into the USA for personal use that are under $800 (total order value) are free from import tax. Unfortunately any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
| Order Value | Service | Cost | Shipping Times |
| Under $120 | Economy Delivery (Tracked) | $12 | 6-10 Working Days |
| $120 And Over | Economy Delivery (Free Tracked Delivery) | FREE | 6-10 Working Days |
Australia & New Zealand Shipping
Good news - goods imported into Australia for personal use that are under 1000AUD (total order value) are free from import tax. Unfortunately any charges that are applicable are out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
New Zealand customers, please check your local import duties for the most up to date information.
| Order Value | Service | Cost | Shipping Times |
| Under $250 | Economy Delivery (Tracked) | $30 | 6-10 Working Days |
| $250 And Over | Economy Delivery (Free Tracked Delivery) | FREE | 6-10 Working Days |
Canada Shipping
Canadian customers, please note that you will almost certainly incur import taxes and/or customs duties (known as a 'COD' charge when you are asked to pay). Unfortunately this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises, and note that these charges are often non-refundable.
| Order Value | Service | Cost | Shipping Times |
| Under $120 | Economy Delivery (Tracked)* | $12 | 6-10 Working Days |
| $120 And Over | Economy Delivery (Free Tracked Delivery)* | FREE | 6-10 Working Days |
Rest Of World Shipping
We're really pleased to say that our international couriers now off-set 100% of all carbon emissions produced by our international transport including those by delivery partners - a greener step in the right direction.
Please note that deliveries outside of the UK and EU will incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.
| Order Value | Service | Cost | Shipping Times |
| Under £150 | Economy Delivery (Tracked)* | £15 | 6-10 Working Days |
| £150 And Over | Economy Delivery (Free Tracked Delivery)* | FREE | 6-10 Working Days |
BFPO Shipping
| Order Value | Service | Cost | |
| Under £50 | Royal Mail - no tracking available | £1.95 | |
| £50 And Over | Royal Mail - no tracking available | FREE |
BFPO Tracking
Please note that tracking is not provided by Royal Mail for BFPO addresses. Delivery times are dependent on location.
Where do you ship to?
We ship worldwide. Please note that you will usually incur customs/import duties on orders outside of the UK/EU. Unfortunately this is out of our control and you will be required to settle these yourself. Update: We are currently unable to ship to Ukraine, Belarus or Russia.
How do I track my order?
Once your order is on the way to you, we'll email a dispatch confirmation which will include your tracking details.
Customs & import tariffs
We ship from our HQ on the sunny South Coast of the UK and are pleased to confirm that customs and import tax is included in shipping to EU countries.
Deliveries outside of the UK and EU may incur import taxes and/or customs duties. Unfortunately this is out of our control and you will be required to settle these yourself. More information specific to your country can be found on your local Government website.
Christmas returns
Our extended Christmas returns starts from October 1st 2022. Any orders after this time will be included, and you have until January 30th 2023 to return your order for a full refund.
If you would like to return a Passenger order which you have been gifted, please obtain the original order number and follow our returns steps. Please note that all returns will be refunded to the original payment method*, and that we can only accept returns bought directly from passenger-clothing.com. If your Passenger item was purchased elsewhere, your item will need to be returned to this retailer.
*We are unable to offer a gift card or alternative payment method for your refund.
Exchange information
We do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.
UK Returns
🌳We're paper-free, so don't include a returns form or invoice with your order.
If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) bought directly from us.
Items must be unworn, in new condition with all packaging and tags included.
We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com.
If you want to return a faulty product, please see below.
A Few Easy Steps-
Package up the products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.
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Simply set up your return by clicking here and filling in the required info. Please ensure each order is returned separately, with a different return label.
- Select whether you want to print and post the parcel yourself, or arrange for a collection where Royal Mail will bring a printed label to you.
- You can track your parcel using your return tracking code, provided to you by Royal Mail. Please ensure you keep this safe until you have received your refund.
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Once your return has been processed, we'll send over an email confirmation so you know to expect your refund.
Once we've received your return, our usual turnaround time for returns is 14 working days.
Passenger (Torque)
Anchor Works
Holme Lane
Bradford
BD4 6NA
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
International Returns
We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself. We recommend using a tracked service for your own security, with delivery confirmation. Please note that products are your responsibility until they have reached us with confirmed arrival.
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Please include your order number, contact details and any relevant information in the parcel.
- When filling in customs information, please ensure goods are marked as 'Returned Goods' with the product description, and the box ticked for 'Return Goods'. If this is not entered correctly, the parcel will be returned to you by Customs Control.
Passenger (Torque)
Anchor Works
Holme Lane
Bradford
BD4 6NA
Processing Time
Returns are currently taking up to 14 working days to process. Once your return has been processed, we'll email over a confirmation with your refund details. At busier times, this can take longer and we really appreciate your patience during these times.
Returning a faulty item
If the product you've received isn't quite up to scratch, or has developed a manufacturing fault, we'd really like the opportunity to get this right for you. We hate to see a wasted product, so please note that we never send any faulty items to landfill. They will either be repaired, reused or recycled.
Please click here to submit your faulty item, choose your ideal solution and we'll be in touch shortly to get this resolved as quickly as possible.
UK Returns without a printer
You do not need to have a printer to use our frere UK returns service, simply select the collection service after completing the returns form. Royal Mail will bring a printed label to your house, stick it to your parcel, and collect it from you too.
How long do I have to return an item?
We offer 60 days to return your items to us from the date of delivery.