General Info Go Back

    We’re Shipping As Normal

    We're taking every possible measure and more to look after our staff, customers and community. The Passenger HQ team are working from home and the warehouse is running with increased safety and hygiene precautions. The warehouse is run by a small team on rotation so we're still shipping orders safely.

    As an online brand taking every precaution and more, we're still very much open for business, still planting trees for every order and still sending good vibes. During busy times there could be some small delays. Your support and words of kindness so far has been truly humbling.

    Free UK Returns

    If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) you bought on free of charge. We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on

    Good to know
    • Our warehouse is still open and still shipping in a controlled and safe way.
    • We're actively taking every possible precaution for our staff, community and customers.
    • We don't have any contact with delivery drivers to our warehouse.
    • We're nestled down on the South Coast in a small town between the New Forest and the sea.
    • International orders are still operating as normal (the travel restrictions don't apply to post) but please note there could be a slight delay due to reduced transport operating.

    If you have any questions please feel free to reach out to us HERE

    Why have some of my products arrived in plastic packaging?

    Plastic is something we are always happy to talk about and is at the core of our ethos.

    All of our outbound post packaging is 100% zero plastic. This is because it's totally within our capability to change and convert to a sustainable means. Our inbound packaging comes directly from our manufacturers, and there are a few reasons as to why they still use plastic bags on products.

    The main reason is because a wasted product is far worse than any amount of sustainably sourced packaging. For example, if a product gets damaged, broken, destroyed (by water, moisture, etc) or is compromised at all along the shipping/transport process then this makes the product effectively useless, and the product becomes waste. Which also means the whole process led to making the product becomes null & void (the Net Co2 footprint to manufacture).

    This isn't an excuse, we're fully committed to becoming the most sustainably and ethically conscious within our means. Which means, if it's viably possible, we're looking to implement it. We're in the process of testing sugar starch 'plastic' product bags, many of our new products have 'naked' packaging such as our shirts and Turkish towels, and our robes and blankets come in a re-usable stuff sack that's been made from off-cuts of the fabrics used to produce these products.

    Our motto at the moment is 'waste is worse', and in the meantime we really appreciate your concern and support in helping us on our eco-journey.

    I saw a product on the website, but now it’s gone?

    We like to keep our stock up to date, and when one of our products is fresh out of stock we'll remove it from the website to avoid any confusion. If/when products become available again, we'll be sure to add them back as quickly as we can.

    Can you tell me when a product is in stock?
    We regularly receive new stock, which will re-appear automatically on the website when it becomes available.
    Feel free to sign up to our product notification emails. You can do this by clicking on the size you'd like on the product page, the 'Add to Cart' button will switch to 'Notify me when back in' and when one becomes available we'll drop a note direct to your inbox. That way, you'll have more time to spend exploring your favourite places.
    Christmas returns

    Our extended Christmas returns starts from October 1st 2021.  Any orders after this time will in included, and you have until January 30th 2022 to return your order for a full refund.