Returns & Refunds Go Back


    Exchange information

    We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.

     

    Paper-free returns

    We're paper-free, so don't include a returns form or invoice with your order.  If you'd like to make a return, please click below for all the info you need.  If you're still stumped, please don't hesitate to get in touch.

    How do I make a return (UK)

    If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) you bought on Passenger-clothing.com.  Items must be unworn, in new condition with all packaging and tags included.  We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.com

    A Few Easy Steps
    • Package up any products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.

    • Simply set up your return by clicking here and filling in the required info.

    • Print and attach the prepaid shipping label to the parcel and post it. Please make sure to remove or cover any old shipping labels on the outside of the packaging.

    • If you're returning items from different orders, please make sure you include all order numbers on a note in the parcel, so that we are able to process your returns.

    • You'll receive the refund and an automatic email notification once we've processed you return.

    Processing Time

    Returns take around 10 working days to process, and delivery confirmation is available through your Royal Mail tracking number (this is the number under the barcode on your label).  Once your return has been processed, we'll email over a confirmation with your refund details.  At busier times, this can take longer and we really appreciate your patience during these times.

    Return Address

    Passenger Clothing
    Forest House
    12 Queensway
    New Milton
    BH25 5NN

    Right to Cancel

    If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.

    How do I make a return (International)

    We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself.  We recommend using a tracked service for your own security, with delivery confirmation.  Please note that products are your responsibility until they have reached us with confirmed arrival.

    • Please include your order number, contact details and any relevant information in the parcel.

    Return Address:

    Passenger Clothing
    Forest House
    12 Queensway
    New Milton
    BH25 5NN
    United Kingdom

    Processing Time
    Returns take around 10 working days to process.  Once your return has been processed, we'll email over a confirmation with your refund details.  At busier times, this can take longer and we really appreciate your patience during these times.
    How do I return something if I don't have a printer?

    Even if you don't have a printer, it is possible to use our free returns service.

    • Simply fill in our form on the Royal Mail website, and you will receive an email with a returns label that has a QR code attached.
    • Take this email and your packaged item to a Post Office branch or Royal Mail Customer Service Point (CSP).  They'll scan the QR code and print the label for you.
    • If you choose a CSP, check before you go that it can print labels.  To check CSP locations can print labels, use the location finder and look for 'Label printing service is available' under 'facilities'.
    How long do I have to return an item?

    We offer 60 days to return your items to us from the date of delivery.

    Christmas returns

    Our extended Christmas returns starts from October 1st 2021.  Any orders after this time will be included, and you have until January 30th 2022 to return your order for a full refund or gift card.

    If you have been gifted Passenger products (bought directly from passenger-clothing.com), and need to exchange them without the recipient being alerted, we can issue a gift card to you, instead of the automatic refund.  Your gift card will be issued via email, and you will have one year to use it.

    • Download, print and complete our Gift Return Form, and be sure to include in your return to us.
    • Please include the email address that you would like your gift card sent to.
    • You will need the original order number as your proof of purchase from us.  If you do not know this, please contact our customer service team with the following details, so that we can locate it for you; name order was placed under, product, date order was placed (estimate if unknown) and postcode order was sent to.
    I received a faulty item

    If your item isn't quite right, please get in touch as quickly as possible so that we can get this sorted for you.  Please note that we never send any faulty items that come back to us to landfill.  They will either be repaired, reused or recycled. 

    I haven’t received a refund

    If you have not received your refund confirmation after 10 working days of your parcel arriving back to us (this can be tracked through your Royal Mail tracking number), please let us know so that we can look into this one.

    Once you have received your refund confirmation, please note that it can take 1-7 working days for your funds to appear in your account, depending on your banking provider and payment method.

    If you have any concerns, please don't hesitate to get in touch.

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