We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order. We’d recommend placing the new order ASAP to avoid disappointment.
We're paper-free, so don't include a returns form or invoice with your order. If you'd like to make a return, please click below for all the info you need. If you're still stumped, please don't hesitate to get in touch.
How do I make a return (UK)
If for any reason you're not happy with anything you've bought from us, don’t worry. You have 60 days from the date of delivery to return product(s) you bought on Passenger-clothing.com. We currently do not offer exchanges, simply return any unwanted items for a refund and place a new order on Passenger-clothing.comA Few Easy Steps
Package up any products that you wish to return, ideally reusing the paper bag they arrived in, and ensure that all items are in their original packaging with the swing tags attached.
Simply set up your return by clicking here and filling in the required info.
Print and attach the prepaid shipping label to the parcel and post it. Please make sure to remove or cover any old shipping labels on the outside of the packaging.
You'll receive the refund and an automatic email notification once we've processed you return.
Returns take around 10 working days to process, and delivery confirmation is available through your Royal Mail tracking number (this is the number under the barcode on your label). Once your return has been processed, we'll email over a confirmation with your refund details. At busier times, this can take longer and we really appreciate your patience during these times.Return Address
If you change your mind about your purchase, before you have received it, you can cancel your order within 14 days of purchase. Orders that have already been dispatched will need to be returned to us through the usual method and the order will arrive in its entirety, without having been opened, to our warehouse within 14 days of cancellation. In this instance a full refund will be made within 14 days of us receiving the order back.
How do I make a return (International)
We currently don't offer free returns outside of the UK, so return postage will need to be covered by yourself. We recommend using a tracked service for your own security, with delivery confirmation. Please note that products are your responsibility until they have reached us with confirmed arrival.
Please include your order number, contact details and any relevant information in the parcel.
Returns take around 10 working days to process. Once your return has been processed, we'll email over a confirmation with your refund details. At busier times, this can take longer and we really appreciate your patience during these times.
How do I return something if I don't have a printer?
Even if you don't have a printer, it is possible to use our free returns service.
- Simply fill in our form on the Royal Mail website, and you will receive an email with a returns label that has a QR code attached.
- Take this email and your packaged item to a Post Office branch or Royal Mail Customer Service Point (CSP). They'll scan the QR code and print the label for you.
- If you choose a CSP, check before you go that it can print labels. To check CSP locations can print labels, use the location finder and look for 'Label printing service is available' under 'facilities'.
How long do I have to return an item?
We offer 60 days to return your items to us from the date of delivery.
I received a faulty item
If your item isn't quite right, please get in touch as quickly as possible so that we can get this sorted for you. Please note that we never send any faulty items that come back to us to landfill. They will either be repaired, reused or recycled.
I haven’t received a refund
If you have not received your refund confirmation after 10 working days of your parcel arriving back to us (this can be tracked through your Royal Mail tracking number), please let us know so that we can look into this one.
Once you have received your refund confirmation, please note that it can take 1-7 working days for your funds to appear in your account, depending on your banking provider and payment method.
If you have any concerns, please don't hesitate to get in touch.